Citizen Charter of Divisional Secretariat
The Citizen's Charter is a formal statement that outlines the commitment of the Divisional Secretariat to provide efficient, transparent, and timely services to the public. It serves as a guide for citizens to understand the services available, the timeframes for completion, and the responsible officers for each task, ensuring accountability and excellence in public service delivery.
| Serial No | Service provided | Relevant laws / regulations |
Documents to be submitted |
Time taken to provide the service | Responsible Officer | Officer to whom the complaint should be made | ||||||
| The form | Location where it can be obtained | Fees | Name | Designation | Telephone / Fax / Email | Name | Designation | Telephone / Fax / Email | ||||
| 01. | Issuance of timber felling permits | Timber Felling Control Act and Circular No. 04/2010 | Application for Tree Felling | Official office website / Office Land Division / Grama Niladhari Office | Free of charge | 1 week | W.D.Danuka Rangana | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 02. | Issuance of timber transport permits | Ministry of Agriculture Circular 17/96 and amendments |
Timber Transport Application |
|
1 week | |||||||
| 03. | Issuance of recommendations for the registration of timber businesses | Section 23B of the Forest Conservation Ordinance | Forest Department Form | District Forest Officer's Office | Free of charge | 2 week | ||||||
| 04. | Issuance of a non-commercial excavation permit |
Code of Practice for Construction Industry Minerals |
Forms I, II | Official office website / Office Land Division /Grama Niladhari Office | State Share Sa: Rs. 726.12 / Soil: Rs. 145.22 + Permit fees: Rs.327.55 | 01 Day | B.A.H.Samnmali | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 05. | Issuing recommendations for explosives licenses | Extraordinary Gazette No. 1985/37 | 1 “A” Form | Free of charge | 01 Day | |||||||
| 06. | Issuance of income certificates | Public Finance Circular No. 351, Divisional Administration Circular 2013/04, and Home Affairs Circular 11/2022. | Application for Income Certificate | Official office website / Office reception counter / Grama Niladhari Office | A fee of 1.27% based on the declared annual income. | 30 minutes | W.M.S.Pranandu | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
TTel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 07. | Guarantees of value | Application for Certificate of Value | A fee of 1.27% based on the value of the assets presented | 30 minutes | ||||||||
| 08. | Business Registration | Business Name Statute/Documents and Instructions | Application for Registration of a Business Name | Official office website / Reception counter / Grama Niladhari Office/Department of Business Names Registration Western province website | Levying of fees based on the capital invested and applicable charges for late registration upon the issuance of the registration certificate. | 3 week | T.T.Ruchirani | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 09. | Amendment of Business Name | Application for Amendment of Business Name | Levying of fees related to the declaration of changes. | |||||||||
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10. |
Nutrition Voucher for Pregnant Mothers | Ministry of Women and Children's Affairs Circulars | Application Form | The relevant antenatal clinic center | Free of charge | 30 minutes | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
|
| 11. | Issuance of animal transport permits | Circulars and Instructions of the Department of Animal Production and Health | Application form issued by the Veterinary Office | Veterinary Office in charge of the livestock farm | Rs. 50 per animal | 30 minutes | P.S.Jayanthi | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 12. | Issuance of Meera permits | Sri Lanka Excise Department Circulars and Instructions | Application approved by the Excise Superintendent, Kalutara | Excise Superintendent's Office - Kalutara | Rs. 50 per tree | 30 minutes | P.S.Jayanthi | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
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| 13. | Providing information under the Right to Information Act | information Act No. 12 of 2016 | Via RTI 1 or a written request at one's discretion. | From the Information Commission website / the institution's official website / the subject officer. | Based on the number of pages of the information being released | Within 14 working days | W.D.K.R.Withana | Chief Management Services Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 14. | Issuance of National Identity Cards | Antiquities Ordinance No. 32 of 1968; Antiquities (Amendment) Act No. 08 of 2016 | D.R.P. 1, 7, 8 | Official office website / the office's identity card section / the Grama Niladhari office / the www.drp.gov.lk website | The fee related to the application is to be paid to the Grama Niladhari or the Shroff at the Divisional Secretariat. | M.S.Liyange | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
|
|
15 |
Issuing railway passes to retirees | Pension Circulars 2/2024 and 8/2009 | PD 7 and Common Form 274 | Official office website/ The office's pension division | Free of charge | 30 minutes | Officer-in-Charge of the Subject | Pension Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 16. | Issuing life certificates to pensioners | Pension Circular 1/2024 | Certificate of Retirement Life | The office's pension division | Free of charge | 3 months | R.S.Wadduwage | Pension Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 17. | Issuance of vehicle revenue licenses | Provincial Treasury Circulars | Prescribed fee/fine based on vehicle type | 5 minutes | W.P.D.Perera | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
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| 18. | Preparation of Senior Citizen Identity Card | National Secretariat for Elders Circulars | NSE/DEV/EID/003 | Official office website / The office's social services division | Free of charge | 02 Day | M.G.I.Perera | Development Officer (Elders) | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 19. | Approval of elderly assistance payments |
Provided through the Aswasuma program. |
Free of charge | 02 Day | ||||||||
| 20. | Approval of public assistance | Western Province Social Services Department Circulars | W.P.D.S.S (1) | Official office website / The office's social services division | Free of charge | 1 week | H.N.Jeewani | Social Services Officer (Western Province) | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 21 | Approval of medical assistance | WP/SSD/D1/01 | ||||||||||
| 22. | Approval of the provision of educational assistance | |||||||||||
| 23. | Approval for the provision of assistive devices for persons with disabilities | 01 Day | ||||||||||
| 24. | Approval for the provision of dry rations | NDRSC Circular 01/2025 | NDRSC 9(I) | Official office website / The office's social services division | Free of charge |
A.W.W.Sandamali | Development Officer (Disaster Relief Services) | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
TTel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
|
| 25. | Approval for the provision of dry rations | 1 week | ||||||||||
| 26. | Approval of emergency disaster relief | NDRSC Guidelines 01/2025(1 | NDRSC 9(IV) | |||||||||
| 27 | Registration of Voluntary Societies | National Secretariat Circulars on Non-Governmental Organizations | Free of charge | 1 week | W.I.I.Withana | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
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| 28. | Payment of financial assistance from the President's Fund | President's Fund Guidelines Handbook | Application Form | Official office website / The office's social services division / The President's Fund website | Free of charge | 2 week | W.I.I.Withana | Management Service Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 29. | Approval of disability assistance | Disability Secretary General Circulars | Application Form | Official office website / The office's social services division | Free of charge | 1 week | G.N.T.G.Priyangani | Social Services Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 30. | Approval of kidney assistance | |||||||||||
| 31. | Submission of a family background report when women go abroad for employment. | 2023/02 Circular and MFE/DEV FBRI/CIRCULAR | Family Background Report | Through the Foreign Employment Officer at the Divisional Secretariat | Free of charge | 2 week | Manel Jayathunga M.M.Pathirage | Development Officer (Foreign Employment) | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 32. | Providing recommendations for Buddhist affairs services | Department of Buddhist Affairs Circulars and Guidelines | Application for the Registration of Temples | Department of Buddhist Affairs / District Secretariat / Divisional Secretariat and Website | Free of charge | S.K.Munasingha | Development Officer (Buddhist Affairs) | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
|
| 33. | Application for Dhamma School Registration | |||||||||||
| 34. | Issuance of birth, marriage, and death certificates | Births and Deaths Registration Ordinance No. 110 | not applicable. | Registrar's Division of this office | Rs. 120.00 if the certificate number is available, or a record search fee of Rs. 250.00. | 10 minutes | U.G.R.Rodrigo K.K.Ananda | Development Officer | Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
P.L.G.Geethika Sameera Madushanka |
Divisional Secretary Assistant Divisional Secretary |
Tel. 034-2252415 This email address is being protected from spambots. You need JavaScript enabled to view it. Fax. 0342252461 |
| 35. | Marriage Registration | Marriage Registration Ordinance No. 112 | Marriage Advertisement | As applicable | 1 hour | |||||||
